:root{color:#172033;font-synthesis:none;text-rendering:optimizelegibility;-webkit-font-smoothing:antialiased;--bg:#f6f7f9;--panel:#fff;--line:#d9dee8;--line-strong:#bdc7d5;--text:#172033;--muted:#617084;--blue:#2364aa;--teal:#087f8c;--green:#197b57;--amber:#9a6700;--red:#b42318;--purple:#6f4bb5;--shadow:0 20px 50px #17203324;background:#f6f7f9;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}*{box-sizing:border-box;letter-spacing:0}body{background:var(--bg);min-width:320px;min-height:100vh;margin:0}button,input,select{font:inherit}button{cursor:pointer}.dashboard-shell{min-height:100vh}.app-header{color:#fff;border-bottom:4px solid var(--teal);background:#172033;justify-content:space-between;align-items:center;gap:24px;padding:22px clamp(18px,4vw,42px);display:flex}.app-header h1,.section-heading h2,.drawer-header h2{margin:0;font-size:1.45rem;line-height:1.2}.eyebrow{color:inherit;text-transform:uppercase;margin:0 0 6px;font-size:.78rem;font-weight:700}.header-actions{flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:10px;display:flex}.mode-pill{color:#fff;border:1px solid #ffffff59;border-radius:999px;align-items:center;min-height:34px;padding:6px 10px;font-size:.88rem;display:inline-flex}.dashboard-main{width:min(1360px,100%);margin:0 auto;padding:24px clamp(14px,3vw,32px) 42px}.summary-grid{grid-template-columns:repeat(5,minmax(150px,1fr));gap:14px;margin-bottom:18px;display:grid}.metric-card,.workspace-section,.error-state{background:var(--panel);border:1px solid var(--line);border-radius:8px}.metric-card{border-top-width:4px;align-content:space-between;gap:12px;min-height:128px;padding:16px;display:grid}.metric-card span{color:var(--muted);font-size:.9rem}.metric-card 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dt{color:var(--muted)}.summary-cell{color:#283447;max-width:420px}.badge{white-space:nowrap;border-radius:999px;align-items:center;max-width:100%;min-height:26px;padding:4px 9px;font-size:.82rem;font-weight:700;display:inline-flex}.department-sales,.department-parts{color:#164a86;background:#e6f0fb}.department-service,.department-shipping{color:#075d67;background:#e4f5f7}.department-accounting,.department-purchasing{color:#5d3fa0;background:#f0eafb}.department-general{color:#344054;background:#eef2f7}.department-unknown,.urgency-high,.urgency-critical,.email-pending,.email-not_sent{color:#7a5200;background:#fff4d6}.email-sent,.urgency-low,.urgency-normal{color:#176335;background:#e7f6ec}.email-failed{color:#9b1c1c;background:#fde8e8}.icon-text-button,.icon-button{border:1px solid #0000;border-radius:6px;justify-content:center;align-items:center;display:inline-flex}.icon-text-button{color:#172033;background:#fff;gap:7px;min-height:36px;padding:8px 11px}.icon-text-button.secondary{color:var(--text);border-color:var(--line-strong)}.icon-button{width:34px;height:34px;color:var(--text);border-color:var(--line-strong);background:#fff}.icon-button:hover,.icon-text-button:hover{border-color:var(--blue)}.empty-state{min-height:130px;color:var(--muted);justify-content:center;align-items:center;gap:10px;display:flex}.error-state{color:#7a271a;background:#fff4ed;border-color:#f7b27a;grid-template-columns:auto 1fr auto;align-items:center;gap:14px;margin-bottom:18px;padding:14px 16px;display:grid}.error-state p{margin:4px 0 0}.skeleton{background:#e6ebf2;border-radius:6px;position:relative;overflow:hidden}.skeleton:after{content:"";background:linear-gradient(90deg,#0000,#ffffff9e,#0000);animation:1.25s infinite 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dt{align-items:center;gap:6px;font-size:.82rem;font-weight:700;display:inline-flex}.detail-grid dd{overflow-wrap:anywhere;margin:0}.event-list{gap:10px;display:grid}.event-row{border:1px solid var(--line);background:#fafbfc;border-radius:6px;gap:6px;padding:10px;display:grid}.event-row div{justify-content:space-between;gap:10px;display:flex}.event-row p,.event-error{overflow-wrap:anywhere;margin:0}.event-error{color:var(--red);font-weight:700}.drawer-loading{gap:14px;padding:18px;display:grid}.detail-skeleton{height:74px}.detail-skeleton.short{height:42px}.detail-skeleton.tall{height:160px}.drawer-error{color:#7a271a;background:#fff4ed;border:1px solid #f7b27a;border-radius:8px;align-items:center;gap:10px;margin:18px;padding:14px;display:flex}.sr-only{clip:rect(0, 0, 0, 0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}@keyframes shimmer{to{transform:translate(100%)}}@media (width<=1120px){.summary-grid{grid-template-columns:repeat(3,minmax(150px,1fr))}}@media (width<=820px){.app-header{flex-direction:column;align-items:flex-start}.header-actions{justify-content:space-between;width:100%}.summary-grid{grid-template-columns:repeat(2,minmax(140px,1fr))}.filter-bar{grid-template-columns:1fr}.error-state{grid-template-columns:auto 1fr}.error-state button{grid-column:1/-1;width:100%}}@media (width<=520px){.summary-grid{grid-template-columns:1fr}.metric-card{min-height:112px}.mode-pill,.icon-text-button{flex:1}.detail-drawer{width:100%}}